Privacy Policy

Effective Date: August 22, 2025

At Valerionthq, we are dedicated to protecting your personal information in line with the Protection of Personal Information Act (POPIA) of South Africa and other relevant regulations. This Privacy Policy outlines how we collect, process, store, and secure your personal data when you interact with our website, trading platform, or services.

1. Information We Collect

We may gather the following types of personal information:

  • Personal Details: Your name, email address, phone number, and other contact information provided during account registration, form submissions, or when reaching out to us.
  • Financial Information: Data required for account verification, such as identification documents, banking details, or proof of residence, to comply with Financial Sector Conduct Authority (FSCA) requirements.
  • Usage Data: Details about your interaction with our website and platform, including your IP address, browser type, device information, and pages accessed.
  • Cookies and Tracking Data: Information collected through cookies and similar technologies to improve user experience and monitor site performance. Refer to our Cookie Policy for further details.

2. How We Use Your Information

We use your personal information to:

  • Deliver and enhance our trading platform and related services.
  • Verify your identity and adhere to regulatory obligations, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
  • Communicate with you regarding your account, transactions, or support requests.
  • Send promotional materials, such as updates or newsletters, with your explicit consent.
  • Analyze website usage to optimize functionality and improve user experience.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Your consent, where applicable (e.g., for marketing communications).
  • The necessity to perform a contract with you (e.g., to provide trading services).
  • Compliance with legal obligations (e.g., FSCA regulations).
  • Our legitimate interests, such as improving our services or preventing fraud, provided these do not override your rights.

4. Sharing Your Information

We may share your personal information with:

  • Regulatory bodies, such as the FSCA, to meet legal requirements.
  • Trusted third-party service providers (e.g., payment processors or IT vendors) who support our operations, bound by strict confidentiality agreements.
  • Law enforcement or other authorities when required by law or to protect our legal rights.

We do not sell or lease your personal information to third parties for marketing purposes.

5. Data Security

We employ robust technical and organizational measures, including encryption and access restrictions, to safeguard your personal information against unauthorized access, loss, or theft. While we strive to protect your data, no system can be entirely secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

Under South Africa’s POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data, subject to legal and regulatory obligations.
  • Object to or limit the processing of your data in certain situations.
  • Withdraw consent for processing, where applicable.

To exercise these rights, please contact us at info@Valerionthq.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For instance, we may retain financial records for seven years to comply with South African regulations.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa, such as where our service providers operate. We ensure that such transfers comply with POPIA and that appropriate safeguards are in place to protect your data.

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us at:

Email: info@Valerionthq.com
Telephone: 0860 99 88 77
Address: 1 Discovery Place, Sandhurst, Sandton, 2196, South Africa Africa